How Do I Contact Moniker?
Email us at email@example.com or call us at (512) 843-2991.
We’re available Mon-Fri 9:30AM to 6PM Central Time.
You can also visit our shop and showroom at 4917 S. Congress Ave Suite C Austin, TX 78745.
What is your return policy?
Return any guitar within 10 days of receiving it for a full refund, no questions asked.
In order to initiate a return, email us at firstname.lastname@example.org for a return authorization. The guitar must exhibit only normal wear and tear and must be shipped back in the original packaging, inside the guitar case. The customer is responsible for the return shipping cost unless the guitar is defective or damaged.
Apparel may be returned within 30 days if it is unwashed and unworn.
What is your warranty policy?
How long does it take for my Moniker Custom Guitar to arrive?
Our average turnaround time is 4 to 6 weeks (measured from the time when you place the order to when it arrives at your door). This time can change due to the amount of pending orders. You will be given an approximate delivery date upon order submission.
Where are your custom electric guitars manufactured and assembled?
Our guitar bodies are made in house on our CNC machine. We also make our own pickguards, control plates and back cavity covers. We have various US based suppliers that supply us with quality parts. All Moniker guitars are painted, finished, wired and assembled in our Austin, TX facility.
Can you make left handed custom electric guitars?
Do you do custom fretboard inlays?
I want to add something to my guitar that you don't offer. Can you do this?
Give us a call or send us an email at email@example.com and we’ll be happy to try to meet your request. However, we've chosen the features that we offer on the website very carefully with many factors in mind. Those include compatibility, price, consistency, tone, durability, etc. We believe that in most cases its best for you and us that we avoid prototyping new things on a guitar that you've paid for.
Pickups are one category of parts where we do have a lot of flexibility. Want to add pickups that you don't see on our site? We're happy to accommodate that. We currently have relationships with Seymour Duncan, Lollar, TV Jones, and ATX Guitarworks who makes our Moniker pickups, We recommend that you check out those companies first. They have LOTS of options and can often expedite our custom order requests.
Here's a list of things we do not offer... Floyd Rose trems, nitro finish, set necks, 7-string guitars, 5-string basses (for now), active pickups, custom neck profiles, and b-benders.
What forms of payment do you accept?
We accept all major credit cards and debit cards and PayPal to purchase Moniker guitars and accessories.
Do you ship internationally?
We're happy so ship outside the US. You can call or email us for a quote at firstname.lastname@example.org. International customers are responsible for paying any import taxes or duties to his or her respective country.
Do you have a payment plan option?
Available for customers in the U.S. only.
What shipping options do you offer?
We offer FREE flat-rate ground shipping via UPS on all domestic guitar orders. For additional shipping options please contact us at the information at the top of this page.
Can I add my own graphics or logos to a Moniker guitar?
Want to add a custom graphic, logo or photograph to your guitar? No problem (generally speaking). Here's the best way to do this:
- 1) Design your guitar. Select the "Paint Upgrades" category and choose "graphics." Click "Select a graphic" and choose the graphic that says "Your Custom Graphic." This will be the placeholder for your graphic. Position and size the this where you want us to put your graphic (don't worry about selecting a color). Finish your design and save it using the "save" button in the top right hand corner of the Build page.
- 2) After your guitar is saved, a unique url is created in the address bar of your web browser. Copy this url.
- 3) Send an email to email@example.com. Include the link you just copied (so we can view your design) and attach the logo or graphic to your email.
- 4) We'll respond with a mock-up of your guitar design with the graphic placed on the guitar where you had the placeholder.
Do you make branded guitars for businesses or events?
Can I track my shipment?
You will receive an email from UPS with a tracking number once your order has shipped. DHL tracking numbers will be provided for international shipments.
Is your ordering secure?
Our payment processor has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. In other words, ordering online with us is safe.
Is the Aire guitar configurator broken?
Well, to slow the influx of emails letting us know our "Aire" series guitar configurator is broken, let's go ahead and kill the intended humor. The Aire guitar series is in fact an air guitar joke. So if you can't see it in the configurator, its because you're not visualizing hard enough.